Though rare, there are inevitably occasions where a product arrives non-functional, is damaged in transit, or is simply not what you expected. Our 30-day satisfaction guarantee means that if this happens, you are covered!

What does "satisfaction guaranteed" mean? Simply stated, if your item does not arrive in fully working condition (in other words, if it is "dead on arrival" or "damaged on arrival"), it will be replaced or your money refunded at your discretion. You may also return an item simply if it's not what you expected as long as all the parts and packaging are returned along with it.

If you need to return an item, contact us and let us know. You will usually be contacted by email with return instructions (or troubleshooting tips) within 48 hours. After 30 days from the purchase date, returns cannot be accepted.

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EXTENDED WARRANTY OPTION  We've teamed up with SquareTrade to offer extended warranty purchase plans on many of our items.  Click on the "warranty available" icon at left for more information. On eBay, if a warranty for a particular prodcut is available, there will be a link below the item description that will give actual pricing and details. Please note at this time SquareTrade only offers extended warranties to US customers.